First contact
The care journey begins by recording the main concern, preferred contact channel and an appropriate appointment type.
Care team
Know who is involved in your care.
Good dental care includes clear roles, appropriate examination, informed decisions and continuity after the appointment.
Clinical assessment
The clinician reviews oral findings, relevant history and available records before discussing a diagnosis or plan.
Treatment delivery
Before a procedure, you should know who will provide it, the proposed steps, alternatives, material choices, risks and follow-up.
Questions you can ask at the appointment
- Who will examine me and who will carry out the procedure?
- What finding supports the recommendation?
- What alternatives, including no treatment now, are reasonable?
- What follow-up is needed and who should I contact if a problem develops?
Individual practitioner names and credentials should be confirmed by the clinic for the appointment and proposed procedure.